Frequently Asked Questions - Bodegas Málaga Virgen

www.bodegasmalagavirgen.com guarantees the safety and confidentiality of all your transactions. All the bank operations are made through a secure server, based on the SSL for data protection.

Can I buy through any other means apart from the online shop?

Yes you can. Through the brick and mortar shop located in Fuente de Piedra (Málaga), Motorway A-92, KM. 132.

Do you deliver to the Balearic Islands, Canary Islands, Ceuta and Melilla?

Yes, we deliver.

What are the transport rates?

Transport costs will depend on:

- The destination
- Number of bottles in the order

Can I send bottles to a different address to the one I registered with?

Yes. By indicating this during the purchasing process, in the corresponding section.

What does the transport cost include?

- Tracking the order
- Anti-breakage guarantee

When can I expect my order?

- Peninsula (Spain): 24/48 hours.
- Balearic Islands, Canary Islands, Ceuta, Melilla and Portugal: 48/72 hours.
- European Union countries: 5 – 7 days.
- Others consult.

Can I collect my order from your shop?

Yes you can. You can pick up the order from our offices in Fuente de Piedra, Málaga (Spain), Motorway A-92, KM. 132, handing over the sales receipt.

Can I choose the delivery time of my order?

Delivery times are organised depending on the transport vehicle route.

My order is incorrect or incomplete. What can I do?

In this case, you can contact us by phone: 44 952 319 454, or by mail info@bodegasmalagavirgen.com, or fill in our Customer Attention form.

I want to return and/or change my order. What should I do?

You will find this information in the RETURNS AND/OR CHANGES section ‘General conditions’.

What can I do if my bottle of wine or Liqueur is broken? *

Grau Online has an insurance policy to cover these types of incidents occurring during transport, this will be resolved by phoning 44 952 319 454, by mail info@bodegasmalagavirgen.com, or fill in our Customer Attention form.

*If there is a small fault or part of the material is seen to be damaged, we recommend that you accept the package and record this fact on the delivery note. The transport company will inform Grau Online of the incident and will proceed to send a replacement of the damaged product/s as soon as possible, thus you will avoid excessive delays in receiving the order.

Do you have special gift packs?

Yes we do. Grau online offers the option to create special deliveries when making your order and also offers you the opportunity to include an inscription free of charge.

If you need to make a special hamper or gift, you can also contact us by phoning 44 952 319 454, or mail info@bodegasmalagavirgen.com, or by filling in our Customer Attention form and we will prepare your order.

Do you have discounted packs of bottles?

Yes, there are different discount packs and offers that you can find on our website by two methods, in our offers section and on the product list, you will recognise them because they all bear a label with the message of the promotion in question.

How will the data I entered into the register be handled?

Any personal data submitted by the Client to www.grauonline.com will be included in a personal data file created and maintained under the responsibility of BODEGAS MALAGA VIRGEN, S.A.U. In compliance with Organic Law 15/1999 of 13 December, on personal data protection.

How can I modify my data?

In the section ‘My account’ you can modify the data registered at any time.

I have forgotten my access code. How can I retrieve it?

If you have forgotten your access code you can retrieve it by accessing ‘My account’, click in the link ‘Have you forgotten your access code? Click here. Then you will have to fill in the corresponding form and you will receive all the necessary information by e-mail. If you do not receive the information by mail, you can contact our Customer Attention service.

I do not want to receive promotional information (Newsletters) from Bodegas Málaga Virgen, what can I do?

- Through The Client Area
- By the footer of the mails you will receive